Frequently Asked Questions
https://support.proctorfree.com/portal/en/kb/proctorfree/frequently-asked-questions
Account Setup Email(s)
Which Internet Browser Should I Use?
ProctorFree's Desktop Application is compatible with all major browsers; Chrome, Firefox, Safari, Opera, and Internet Explorer 11+. ProctorFree may require that the latest updates have ...
How do I check my computer's processor?
ProctorFree's processor requirements can be found on our Technical Requirements page. In some instances, processors that meet our minimum requirements may still experience issues due to ...
How can I clear my Cookies and Cache?
Within your Firefox Browser: Click on the three horizontal bar in the top right-hand corner. Select options/preferences. Select privacy on the left side. Under history section, set the ...
How do I pick which camera I want my computer to use? (Dual Camera Device)
ProctorFree is currently unable to provide official support for dual camera devices. Below are some troubleshooting steps that users may attempt when utilizing these devices however the ...
Why isn't my Test/Exam listed?
ProctorFree receives course, exam, and enrollment data directly from our Partners through integrated (automated) and unintegrated means. We can not adjust information received (start/en ...
My Exam Never Opened - Pop-up Settings
In some instances, your browser's pop-up settings may have prevented your exam from opening successfully in a new window. Before performing any troubleshooting steps review all open bro ...
Why am I receiving an Access Denied message when my exam launches?
In some instances ProctorFree will open and display "Access Denied" or a similar message on your institutions website when launching your exam. This may be due to enrollment settings, a ...
What do I do if ProctorFree Aborts during my session?
When completing a session with ProctorFree users who's computers don't meet our minimum requirements or experience technical issues (internet connectivity, too many background applicati ...